Frequently Asked Questions

How many days does the delivery take place?

From one to two days to 45 days

Are your products guaranteed?


What should I do with the broken product ?

If the product reaches you damaged or defective, you have the right to exchange the product.

You can contact us immediately from the contact information and send the defective product to us.

Protection of Your Personal Information

Your personal information is protected both online and offline. The information provided while performing membership and order transactions is protected by the SSL security system. Your credit card information is not stored in any way our system. Your customer information is protected from the eyes and interference of third parties. For this purpose, it is acted within the 128-bit SSL security area during membership transactions. This is practically unbreakable encryption, an international standard. When you enter the transaction process, there are two things you need to pay attention to to understand that you are on a secure site. One of them is a key or lock icon on the bottom line of your internet browser. For example, in Internet Explorer, this is a yellow lock. In addition, the "http://" address at the beginning of the page you are on changes to "https://". This means you are in safe areas. Your information about your transactions is protected by encryption. This information is only used depending on the sales process and in the direction of your instructions. It is not shown or transferred to third parties; only forwarded to your bank.

Information About the Contract for Your Order

You can access the "Distance Sales Agreement" for the shopping you have made under the My Account > My Orders menu.

Cart Summary and Order Completion

Before completing your order, you can check the information you entered in the "Cart Summary" field and change the information you want.
After choosing your payment method, you can complete your order by reading and accepting the "Preliminary Information Form" and "Distance Sales Agreement".

What are the Payment Methods?

On the "Payment" page, you can choose the most suitable option from the options "Payment by card, Bank transfer, Payment through payment systems".

How Does the Purchasing Process Work?

On the “My Cart” page;
You can change the number of products you want to buy.
By clicking the “Buy” button, you can go to the “My Address” page.
On the "My Address" page;
From the "My Delivery Address" field, you can ship the product you want to the address you want, or you can get it delivered from our store you have chosen.
You can add your Personal or Corporate address information by clicking the "Add New Address" button from the "My Billing Address" field.

How Can I Order?

Whether you are a member or after completing your membership process, you can add the product(s) you want to buy to your cart by clicking the "Buy Now" button and complete your purchase. You can also place an order over the phone by calling our Call Center.

Dispute Resolution Mechanisms

In the event of a dispute between and customers, the consumer arbitration committee or consumer court in the place where the consumer purchases the goods or services or where he or she resides will be in charge within the monetary limits determined by the Ministry of Customs and Trade.


My Shopping Cart

Our WhatsApp support team answers your questions.
Hello how can I help you?
WhatsApp Support Line